[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]
Re: Losses in shipping
Dave Gomberg Wrote:
>Because of the ubiquity of this custom and because customers may rely on
>it, I will be insuring all future orders at customer expense. I feel that
>to do otherwise is to risk the customer misunderstanding who is at risk
>during shipment. I don't think this practice is fair to the customer, but
>I do think it is expected by the customer. So I will do it.
I agree with Dave 100% on this one. I never used to charge the insurance
in the S&H for plant shipping to keep the cost low to buyers. But as I
ship more and more, I notice either damaged goods, slow deliveries or even
NO deliveries showing up in two of every 15 shipments, despite using
delivery confirmation. I try to helpout my costumers affected PO screwups
by reshipping (especially when I recognize the email comes from a fellow
List-Lurker), but this is becoming costly.
People sometimes forget we are a couple of GUYS who love the hobbie (we
come through even at a loss) not "companies" (who quickly reduce risk by
passing hidden potential costs onto all costumers).
"Box Fees?" I used to hate that! But now reality is having a sobering
effect on my idealism.
Sadly, I will also be including insurance charges in all my future sales.
USPS rarely screws up insured shippments.
See my NEW (3/1) Plants and Driftwood at;
http://www.mindspring.com/~boukmn/P&L.html
eBay specials; http://members.ebay.com/aboutme/boukmn/