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[APD] legal liability and consumerism
To address one particular comment, that it's important to pass on negative
experiences and (in my opinion) that positive comments or their lack
aren't enough:
Long before the legal brouhaha involving A Certain Online Retailer, I
learned that as a consumer POSITIVE comments are more meaningful than
negative comments. When looking for an online retailer for something I
can't find locally or am looking for a lower price on, I have had
extremely good luck going with retailers who are frequently mentioned by
people I "e-know," and people who have a history of sensible posting in
the community.
I looked at A Certain Online Retailer at one time, considerably before the
fecal matter hit the rotating blades here. I wasn't even here at the time.
For what it's worth, certain newsgroup postings alleged to be from A
Certain Person Who Doesn't Know Who Uses His Email Address came to mind
and I wouldn't have purchased from the company even if it had a stellar
history of customer service... but that's another story for another group.
What I did at the time was look in newsgroups and email lists like this
one for others who had asked "who's a good source for such-and-such?"
I found Big Al's Online, which was highly recommended by a lot of
otherwise non-gushing people who didn't look like sock puppets, and I
still order from them regularly. Their prices on the house brand "stress
coat" and on the Emperor filters we use here are great, and I've never had
a problem that would lead to a report (pro or con!) on their customer
sercvice.
What I didn't find was The Retailer Who Must Not Be Named mentioned in a
positive context with any regularity or conviction by "the regular crowd."
What I didn't find was anyone praising Pet, er, thingy in a specific and
useful way.
Weighing positive comments is, indeed, a very effective means of choosing
an online retailer. Seen anyone praising the scratch-free clarity of the
acrylic tank they just bought lately?
Just my two cents worth. (Too long for two cents, but I don't get paid
nearly what I'm worth!)
Elizabeth B. Naime
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