Re: In Praise of DrsFosterSmith.com

["S. Hieber" <shieber at yahoo_com>]

JoAnn, who deserves a break already, what with those lights
and all said:


> I haven't had the best luck recently with equipment, but 
> DrsFosterSmith.com made an otherwise disasterous month a
> whole lot 
> better. My Eheim 2026 was leaking and despite taking the
> whole thing 
> apart, lubing, etc. nothing worked. It's out of warranty,
> but I had 
> hoped DrsFosterSmith.com could help me find a way to
> contact Eheim. 
> If you've ever tried to find contact info for Eheim, you
> know my 
> frustration. Anyway, the customer service people at
> DrsFosterSmith 
> spent at least an hour with me on the phone trying to
> help. Thanks to 
> them and the Eheim service center, I fixed it. They went
> above and 
> beyond the call of duty. It's nice when things work out
> that way and 
> even nicer knowing that a retailer appreciates my
> business that much:)

So can you tell the rest of us, now, how to contact the
service center for Eheim?  After all, we did give you the
secret handshake, didn't we?  

Is it only through the Docs of is there a medium in the
Bayou that channels Eheim engineers?

Scott H.

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