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More on the Tormentortex, er, I mean Vortex...

> Date: Mon, 28 Jan 2002 22:31:23 -0500
> From: John <forbem at optonline_net>
> Subject: Vortex DE filters and earth
> I have been using the Vortex DE filter for several years now and have
> found it to be well constructed except for the plastic ring that tightens
> around the clear canister to attach the motor to the canister. I don't know
> if it warped or what but I had a problem with it leaking. I had to tighten
> it with a pipe wrench, hand tight would not tighten it enough. I am not sure
> if this is the proper method. I suppose this is pretty trivial but it caused
> me headaches. 
>      There customer service is good also. I don't work or have any
>      affiliation with them but they have one of the best customer service
>      policies I have seen. I had a problem with the motor after it
>      accidently got dropped and they replaced it for free( my warranty had
>      not yet expired). The turnaround from the time I shipped it in New York
>      to when I recieved the new one was about a week and a half.

Whose customer service are you referring to?  Vortex's customer service 
is in Florida.  Perhaps they were in New York perviously?

"Whose Vortex XL makes a great doorstop."