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Mail Order Business Responsibility
Dave Gomberg wrote: "No company I know of in the "mail order" business
delivers to its customers (except for UPS and FedEx delivering supplies for
which they don't charge). Almost all deliver to a carrier, and take NO
RESPONSIBILITY for the actions of the carrier. They insist the customer
take and pay for insurance (often hidden in a "handling charge" and at
exorbitant rates). Then when there is a loss they leave the customer to
enforce his rights under the insurance, often with the seller's help."
NOT TRUE AT ALL, Dave. Let's take as a example the mail order business that
either already is or will likely become the largest mail order business in
the world: Amazon.com. A beautiful astronomy book I sent my twin brother
for Christmas was never received. After waiting 3 months, I called Amazon
admitting I didn't have the slightest idea what had happened; that the book
might have been stolen from the front porch for all I knew. (I've told you
I'm no good at representing myself! :-)) Without hesitating one second, the
representative said it made no difference at all what the reason might be,
including theft off the porch, that Amazon guaranteed actual delivery of its
merchandise and would send another book out immediately, which they did. My
brother was delighted.
The legalities of the situation don't mean one whit IMNSO. And if the
insurance is "exorbitant," then both you and your customers will benefit if
you self insure. No need to throw your customers money down the drain.
Steve