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Re: Mailing fish ... and going postal - catching up on e-mail
From: "Doug Dame"
>
> ... I got a phone call this morning.
>
> From my local post office, where I don't personally know anybody. (I'm
never there during normal hours.)
snip ... lot of neat things ...
> WOW. Talk about delighting the customer !!! They went waaay beyond my
expectations.
>
> (I'm going to have to send them an xmas card. Guess I ought to
hand-deliver it, tho.)
Really a very wise idea Doug. A couple of local people have done some
amazingly bone-headed things. However there have also been calls Sunday
afternoon from a sorter, personal greetings with the P.O. regulars when we
recognize each other at the Post Office, the local guy parking in the
shade... If I'm in the yard (washing fish tanks, toting changes out water to
the garden , what else?) and a mail carrier starts up the other side of the
street, I'll ask them it they would like an ice tea on the way back. A
little gift at Christmas is a pleasant way to say thank you to a lot of
service people who usually (like all of us) don't hear much from customers,
unless they mess up.
After a particularly thoughtful effort a while back I sent a letter to the
local postmaster, applauding the efforts and professionalism of the people
involved and naming names when I could. In very little time I got a happy
reply from the local postmaster thanking me for the commendations for his
staff.
With luck, my note is on their bulletin board. ;)
All the best!
Scott
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