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Re: [APD] Kudos to AH Supply Lighting
Your experience is not unique, I have had similar extremely positive
customer service from them as well. Too bad all companies don't have
the same service.
>Date: Sat, 28 Oct 2006 09:25:17 -0700
>From: "William M. Cwirla" <wcwirla at verizon_net>
>Subject: [APD] Kudos to AH Supply Lighting
>To: aquatic-plants at actwin_com
>This is in praise of superlative customer service.
>I ordered three backup PC bulbs from AH Supply (http://ahsupply.com/
>index.html) where I purchase all my lighting kits. They accidentally
>sent me a blue "combo" for one of the bulbs instead of the 6700K I
>ordered. I don't discover the problem until 16 months later, when I
>go to replace a bulb that died. (Note to self: PC bulbs die
>suddenly and without warning! Always have a spare on hand.) I email
>AH Supply and tell them the whole sad story with little to no
>expectations since it was 16 months ago, and I should have checked
>the shipment before I tucked it in the garage. Two hours later, I
>get a phone call from AH Supply checking to see if my shipping
>address is still current so they can send me the right bulb. They
>don't even want the combo bulb back, since I'd plugged it in before I
>noticed the problem.
>Now that's what I call "customer service"!
>Thought you should know.
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