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[APD] legal liability and consumerism
To address one particular comment, that it's important to pass on negative
experiences and (in my opinion) that positive comments or their lack
Long before the legal brouhaha involving A Certain Online Retailer, I
learned that as a consumer POSITIVE comments are more meaningful than
negative comments. When looking for an online retailer for something I
can't find locally or am looking for a lower price on, I have had
extremely good luck going with retailers who are frequently mentioned by
people I "e-know," and people who have a history of sensible posting in
I looked at A Certain Online Retailer at one time, considerably before the
fecal matter hit the rotating blades here. I wasn't even here at the time.
For what it's worth, certain newsgroup postings alleged to be from A
Certain Person Who Doesn't Know Who Uses His Email Address came to mind
and I wouldn't have purchased from the company even if it had a stellar
history of customer service... but that's another story for another group.
What I did at the time was look in newsgroups and email lists like this
one for others who had asked "who's a good source for such-and-such?"
I found Big Al's Online, which was highly recommended by a lot of
otherwise non-gushing people who didn't look like sock puppets, and I
still order from them regularly. Their prices on the house brand "stress
coat" and on the Emperor filters we use here are great, and I've never had
a problem that would lead to a report (pro or con!) on their customer
What I didn't find was The Retailer Who Must Not Be Named mentioned in a
positive context with any regularity or conviction by "the regular crowd."
What I didn't find was anyone praising Pet, er, thingy in a specific and
Weighing positive comments is, indeed, a very effective means of choosing
an online retailer. Seen anyone praising the scratch-free clarity of the
acrylic tank they just bought lately?
Just my two cents worth. (Too long for two cents, but I don't get paid
nearly what I'm worth!)
Elizabeth B. Naime
Aquatic-Plants mailing list
Aquatic-Plants at actwin_com