Several people have reported problems ordering from and/or contacting Monolith Marine Monsters a/k/a M3. I just received an e-mail from Edward, the manager, apologizing for the delays, explaining that they're "in the process of restructuring & relocating." He adds, "We will not be ready to ship out any products until another 1 - 2 weeks." John T. Fitch Web Site: www.fitchfamily.com/aquarium.html