[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]
Drs Foster/Smith... my thoughts and recent experience.
- To: <Aquatic-Plants at actwin_com>
- Subject: Drs Foster/Smith... my thoughts and recent experience.
- From: "Jeffrey L. Bodin" <bodin1 at gte_net>
- Date: Mon, 11 Mar 2002 09:35:54 -0800
- Importance: Normal
- In-Reply-To: <200203110848.g2B8m3U27792 at acme_actwin.com>
I recently did some business with them. I bought a pH pen and determined
very quickly that it was not a good pen (needed re-cal every use). I called
them, they sent me a RMA and shipping label and I put it back in the mail.
Three weeks went buy and I saw nothing credited on my credit card, so I
called them. It appears that it "never arrived" back to their RMA
department. After a brief "Can you please hold while I look into this", the
person came back and told me that they would re-credit my account - on faith
that I had sent it back.
I think they are just going through a conversion of systems, familiarization
of the acquired company policies, etc...
In other words, working the bumps out. I would gripe that yes, it is at our
expense, but their response to my "missing" return was right on the money -
and the type of treatment that will get them my repeat business.