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Re: Dissatisfied Customers

Jerry Leong said:

>Several years ago, an article ran in the Wall Street Journal discussing the effects of dissatisfied customers on a >business (pre-Internet days). .....(Snip).....The author of the WSJ story concluded that the best way to overcome the effects of the dissatisfied customer was to avoid creating them!

Kind of makes one want to go.....DUH! :)