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More on the Tormentortex, er, I mean Vortex...
> Date: Mon, 28 Jan 2002 22:31:23 -0500
> From: John <forbem at optonline_net>
> Subject: Vortex DE filters and earth
> I have been using the Vortex DE filter for several years now and have
> found it to be well constructed except for the plastic ring that tightens
> around the clear canister to attach the motor to the canister. I don't know
> if it warped or what but I had a problem with it leaking. I had to tighten
> it with a pipe wrench, hand tight would not tighten it enough. I am not sure
> if this is the proper method. I suppose this is pretty trivial but it caused
> me headaches.
> There customer service is good also. I don't work or have any
> affiliation with them but they have one of the best customer service
> policies I have seen. I had a problem with the motor after it
> accidently got dropped and they replaced it for free( my warranty had
> not yet expired). The turnaround from the time I shipped it in New York
> to when I recieved the new one was about a week and a half.
Whose customer service are you referring to? Vortex's customer service
is in Florida. Perhaps they were in New York perviously?
"Whose Vortex XL makes a great doorstop."