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Re: more praise for M3
> GOOD SERVICE = happy customers singing your praise = more customers =
> more business = more $$$ for you.
> BAD SERVICE = unhappy customers complaining = fewer customers = less
> business = less $$$ for you.
What I think is most important about this lesson: A company that makes
a mistake, owns up to it, and makes it right gets praised. No one
expects perfection. Mistakes happen. Customers know this. A little
honesty and a good attitude make all the difference in the world.
Kudos to Edward and everyone at M3.