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RE Big Al's

Ross Chapman wrote, in part:
"As for the fact that the contact is by a phone number I would rather
have that than some e-mailaddress that I have to wait to receive a
reply to my complaint."

Yes, many would!  And some would prefer to just leave an email and
check back later for a response later -- email is a popular medium with
its own conveniences and inconveniences.  To each his own.  Different
things are convenient for different people.  That's why I thought it
worthwhile to mention what options were available at Big Al's.  I hope
no one thought that anything I said was meant to impugning the personal
character of the store owner or anyone at the store, it just means that
store has that one option and not others.

Scott H.

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