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Big Al's

For what it's worth:

I placed an order with Big Al's Online on Friday and received an order
confirmation that day.  Today, Wednesday I received a notice that the
order was approved and I should expect delivery within the next 5
working days.  Presumably, as of today, the order has been assembled
and packed and passed to shipping -- and after only three business
days!  This is the slowest service I can remember receiving from an
on-line operation. 

I suspect that they haven't really converted fully to a computerized
order-inventory-shipping system.  I'm guessing that the on-line orders
are manually printed and from then on it's just like an old-fashioned
mail order, non-computerized operation. And when the staff get the
chance, they manually email after-order notices, adjust inventory
records, etc.  If you click on the CONTACT button on the home web page,
you are taken to a page with a telephone number -- and that's the only
contact, by  telephone.

The web site itself seemed especially slow the several times I have
accessed it, even when accessed via a T3 line.

But speed isn't everything.  The price was certainly right for what I
ordered -- half of what other discount on-line stores are charging. 
Most other items I perused seemed to be discounted about the same,
overall, as other discount on-line stores.

Scott H.

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