Is it not true that, when making a purchase decision, how a vendor or manufacturer behaves towards the other members of the marketplace is just as important and the quality of the product it sells or manufacturers? When a vendor or manufacturer is abusive towards customers or makes unsupported, grandiose claims for a product, then ought we not to avoid those vendors regardless the product? Isn't the behavior an appropriate and adequate reason to decide not to patronize? As Lenny Bruce once said (and I paraphrase) the beautiful thing about a free and open economy is that, if you you don't like how you're being treated at Macy's, you can walk out of the store and go to Gimbels. Ought we not vote with out wallets also if, not just ourselves, but people we trust report mistreatment or objectionable business behavior by a vendor or manufacturer? I believe so and imagine most others do too. I think all vendors make mistakes from time to time, lose an order, misscharge an item, fail to state that an item is out of stock, etc, that generate complaints from customers -- what they do about the mistakes and how they handle the complaints is as important as the original mistakes. Hey, some of my favorite companies are not perfect! [Redacted] That wouldn't stop me from patronizing that company. In fact, I wrote and suggested some simple changes that I thought would improvement the site. [Redacted] The nails the issue for me. [Redacted] __________________________________________________ Do You Yahoo!? Spot the hottest trends in music, movies, and more. http://buzz.yahoo.com/