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Fluval 404 MSF problems

I had the same problem with my new 404. Do not go to your place of purchase 
to deal with this. Included with each filter is a small piece of paper with 
the Hagen Customer Service telephone #. FYI it is 1 800 724 2436. Hours are: 
9am-4pm est. I called them and was informed that the plastic impeller cover 
on some of the filters will shrink, causing the shaft to seize. They mailed 
me out a new impeller, shaft and cover right away. They also extended the 
warranty on my filter to 3 years. Great customer service. The filter has 
performed flawlessly since. No proof of purchase was needed. Just call them.
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